Call us on 01945 880091
Supreme Windows Ltd customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
-
Contact details
-
What information we collect, use, and why
-
Lawful bases and data protection rights
-
Where we get personal information from
-
How long we keep information
-
How to complain
​
Contact details
​
Post
Supreme Windows Ltd
Fence Bank
Walpole Highway
WISBECH
Cambridgeshire
PE14 7QT
Telephone
01945 880091
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
-
Names and contact details
-
Addresses
-
Website user information (including user journeys and cookie tracking)
-
Call recordings
We collect or use the following information for the operation of customer accounts and guarantees:
-
Names and contact details
-
Addresses
We collect or use the following information for service updates or marketing purposes:
-
Names and contact details
-
Addresses
-
Website and app user journey information
We collect or use the following information for research or archiving purposes:
-
Names and contact details
-
Addresses
We collect or use the following information to comply with legal requirements:
-
Name
-
Contact information
​
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
-
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
-
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
-
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
-
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
-
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
-
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
-
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
​
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
-
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
-
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
-
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for research or archiving purposes are:
-
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for legal requirements are:
-
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
​
Where we get personal information from
-
Directly from you
​
How long we keep information
We only retain your personal data for as long as we need it to fulfil the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements as follows:
-
Invoice data is kept for a minimum of 6 years as required under UK Law
​
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113